Terms of Service

United Kingdom

Last updated 14 May 2024

1. INFORMATION ABOUT US

The Services are provided and operated by Neuron Mobility (United Kingdom) Limited (“we”, “us” or “Neuron”). We are a private limited company registered in England and Wales with company number 12610145.

2. SERVICES

2.1 Please carefully read the terms and conditions (the “Terms of Service” or “Agreement”) below, including the associated Riding Rules (see clause 3 Rules), as they apply to your access and use of the services, including:

2.1.1 our websites;

2.1.2 our technology platform (the “Platform”) that enables the renting of vehicles, currently accessible via our mobile applications (“App”); and

2.1.3 electric motorised standing kick scooters (each a “Device” and collectively the “Devices”) rented on the Platform,

(each a “Service” and collectively the “Services”).

2.2 Your access to and use of the Services is subject to your prior express acceptance of these Terms of Service and the associated Riding Rules (see clause 3). If you have any questions about these documents and your rights, you should seek independent legal advice.

2.3 These Terms of Service, including the associated Riding Rules (see clause 3 Rules), constitute a legally binding agreement between you and Neuron (and the Neuron Entities). Our parking station and location partners are not a party to the agreement between you and Neuron for the use of the Services.

2.4 You confirm that you are at least 18 years old and acknowledge that use of the Services by any minor under 18 years old is strictly prohibited.

3. RULES

3.1 In addition to these Terms of Service, by renting Devices on the Platform, you also agree to abide by and be bound by our applicable Riding Rules for your relevant location (the “Riding Rules” or “Rules”) found athttps://www.rideneuron.com/riding-rules/ which form part of these Terms of Service. All terms, provisions and agreements set forth in the Riding Rules are incorporated in these Terms of Service by reference with the same force and effect as though fully set forth in this document.

3.2 The Rules detail safety and other restrictions to safeguard yourself and others, and to respect local laws and regulations. The App will include further rules and details of no parking zones and low speed zones which you must comply with.

3.3 Depending on where in the United Kingdom you may be using our Devices, different sets of Rules may apply to you.

4. RENTAL

4.1 You certify that you:

4.1.1 are the only person that will use the Device unlocked by you as an individual Account Holder or designated to you as a Group Rider on a Group Ride (see clause 11 Group Rides));

4.1.2 are reasonably competent and physically capable of using the Device, in particular in relation to complying with traffic rules and regulations;

4.1.3 are responsible for determining for yourself whether the conditions make it safe to operate the Device and for handling the Device safely and prudently and in accordance with government regulations and guidelines and you acknowledge that it is your responsibility to adapt your driving (by adapting, for example, your speed, riding behaviour and braking distance) taking into account external factors which lead to a greater risk to you or the Device (for example, your general ability, your medical condition and weather conditions;

4.1.4 will be responsible for any tickets, citations, fines, penalties, and administrative fees, incurred as a result of your use of the Device;

4.1.5 will conduct a basic safety check of the Device prior to use, including a visual check, a check of the battery capacity and a check of the functionality of the brakes, and that you will not use the Device if there are any noticeable issues with the Device which could affect its safety.

4.2 The maximum rental period is 24 hours. You will ensure that no Device is left in a no parking zone (as indicated on the map in the App) on expiry of the trip.

4.3 You acknowledge that the Device’s batteries require charging and it is your responsibility to check that the level of charge of the batteries of the Device is sufficient to cater for your planned use. The charge level can be found on the App and on the Device.

4.4 You will notify Neuron of any defect with the Device and will notify Neuron (and where appropriate, the Police) of any accident involving the Device (or any damage or injury that arises through use of the Device) or should the Device be stolen by contacting us immediately at info@neuron.sg or via the App, in which case the provisions of clause 18.3 shall apply.

5. COMMUNICATIONS AND PRIVACY

5.1 As part of providing you the Services, we may provide you with certain communications, such as service announcements and administrative messages. These communications may be sent within the App or via text (SMS) messages. These communications are considered part of the Services and are required for the use of the Services.

5.2 Further details of our processing activities are detailed in our Privacy Policy (the “Privacy Policy”) found athttps://www.rideneuron.com/privacy-policy-international/ and our Cookie Policy found athttps://www.rideneuron.com/cookie- policy/.

6. CHANGES OF TERMS

6.1 We may amend the Terms of Service—and associated rules, policies and supplemental terms—from time to time at our sole discretion without liability to you. It is your responsibility to check the Terms of Services on the website and App periodically and prior to each use of the Services for changes. We will also use reasonable efforts to notify you, to the email address associated with your account or through the App, if there is a significant amendment and you may contact us to end the contract before the changes take effect in accordance with clause We will seek your acceptance of any amendments to the Terms of Service before you use the Services following such changes, unless a change is required in an emergency (ie. to ensure safety of our riders or where required by law).

7. CHANGES TO THE SERVICES

7.1 The exact provision of the Services may change from time to time in which case we will update the Terms of Service on our website and the App, provided that the nature of the Services shall match – in all material respects – the description that we provided to you before you paid for the Services.

7.2 These Terms of Service and the provision of the Services are contingent on local authority, regional authority and governmental permission and consent which can be withdrawn or suspended at any time. You agree to comply with all local authority, regional authority and government requirements and acknowledge that your failure to do so can cause loss to us. In the event permission for us to provide the Services is withdrawn or suspended by local authority, regional authority or government, you agree to comply with our reasonable requirements to ensure compliance with the requirements of local authority, regional authority and government.

7.3 You acknowledge and agree that we may stop (permanently or temporarily) providing the Services (or any features within the Services) to users generally in order to comply with such requirements and we may not be able to provide you with prior notice for example, we may unilaterally impose no-ride zones or no parking or go-slow zones or such other restrictions in areas to manage safety of public, our riders, or our property. Where required to comply with applicable laws and regulations, we may also suspend our vehicle rental program and/or operations in any of our cities or markets. In each case, you will only be entitled to a refund of any fees for unused rental periods or Passes if Neuron’s rental service is suspended for more than 30 days or if Neuron permanently stops providing the Services.

8. ACCESSING THE SERVICES

8.1 We do not guarantee that our Services will always be available or be uninterrupted. Access to our Services is permitted on a temporary basis, in particular the maximum rental period for a Device is 24 hours. We will not be liable to you if for any reason our Services are unavailable at any time or for any period if there are no Devices available because they are all rented out, or it is necessary to ensure your safety or the safety of Devices, for example if there is a demonstration causing traffic problems or if there are bad weather conditions. In these circumstances, you can use the Services (including the remainder of time on any Pass) when the Services become available.

8.2 You are responsible for making all arrangements necessary for you to have access to our Services, including ensuring that you have an appropriate driving licence if required by law or regulation.

8.3 Unless otherwise agreed by Neuron in writing, the Services are made available solely for your personal, non- commercial use.

9. YOUR ACCOUNT AND PASSWORD

9.1 To use certain Services, you may be required to download the Neuron App and create an account (an “Account”). You are responsible for safeguarding the password for your Account and for any activities or actions on your Account. We encourage you to use strong passwords with your Account. You must treat such information as confidential. You must not disclose it to any third party. Neuron cannot and will not be liable for any loss or damage arising from your failure to abide by the above and your failure to safeguard your Account, passwords, and other sensitive information.

9.2 We have the right to disable any password, whether chosen by you or allocated by us, or to suspend or terminate any account at any time without liability, and without prejudice to our other rights and remedies under these Terms of Service or at law if: (a) in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Service or the Riding Rules (see clause 3) or (b) if we suspect or discover wrongful or fraudulent use of an Account.

9.3 If you know or suspect that anyone other than you knows your password, you must promptly notify us via our customer service channels.

9.4 You are obliged, as a condition of using the Device, to provide accurate, complete, and up to date information (including personal identification and contact information) for your Account.

9.5 You must not create multiple accounts unless otherwise agreed by Neuron in writing. Creating multiple accounts is a misuse of the Services.

10. YOUR LICENCE TO USE THE PLATFORM

10.1 Neuron grants you a revocable personal, royalty-free, non-assignable, and non-exclusive licence to use the Platform and associated Apps. This licence is for the sole purpose of enabling you to use and enjoy the benefit of the Platform and the Services as provided by Neuron in the manner permitted by these Terms of Service.

10.2 You agree that the Services (including, but not limited to, the Devices) at all times remain the exclusive property of Neuron.

11. GROUP RIDES

11.1 If, as the holder of an account on our Platform or App (“Account Holder”), you initiate a group ride on our Platform using our App (a “Group Ride”), you:

11.1.1 accept the appointment made in paragraph 11.2.1 and agree that you act as agent for each other rider on the Group Ride (each a “Group Rider”) in their acceptance of these Terms of Service for the purpose of their use of the Services on the Group Ride;

11.1.2 undertake and certify that, in the process of initiating the Group Ride, each Group Rider enters their own correct name and other details via our App as requested and each Group Rider has indicated to you that they agree to these Terms of Service and our Privacy Policy;

11.1.3 to the extent permitted by law, accept and agree that you are liable for any loss, damage or claims arising from or related to the Group Ride (whether caused by you or a Group Rider);

11.1.4 accept and agree to pay all costs, charges or fees for the use of the Services by you and each Group Rider on the Group Ride and that these amounts will be charged to your account for payment under clause 12;

11.1.5 undertake and certify that all riders in the Group Ride (including you and each Group Rider) are at least 18 years or older; and

11.1.6 undertake and certify that:

a) only riders identified as a Group Rider and that have accepted these Terms of Service via our App will ride a Device on the Group Ride; and

b) there is no more than one rider per scooter for the duration of the Group Ride.

11.2 If you access the Services as a Group Rider on a Group Ride initiated by an Account Holder, you:

11.2.1 irrevocably appoint the Account Holder as your agent to accept on your behalf these Terms of Service and our Privacy Policy and in respect of your use of the Services for the Group Ride;

11.2.2 confirm and acknowledge that, notwithstanding the appointment in paragraph 11.2.1, your express acceptance via our App constitutes your acceptance as principal of these Terms of Service and our Privacy Policy;

11.2.3 accept and agree that you are liable for any loss, damage or claims arising from or related your use of the Services on the Group Ride.

12. PAYMENT

12.1 Charges: You understand that use of the Services will result in charges as detailed in the App and on the Neuron website to you for the Services you receive (“Charges”). After you have received the benefit of Services, Neuron will facilitate your payment of the applicable Charges based on the pricing model notified to you on the App (e.g. how many minutes you use together with any unlock fee; or the rate applicable for a Pass in which case see clause 14 below).

Charges will be inclusive of applicable taxes where required by law at the prevailing rate from time to time. Charges for passes are due immediately on purchasing a Pass, charges will otherwise be collected depending on the number of minutes that you use the Device for and payment will be deducted from your stored value balance or debited from your payment card. You must input valid payment method details such as Google Pay, Apple Pay, PayPal eWallet, credit or debit card (including valid expiration date) as a prerequisite to using the Services (each a “Payment Method”).  You confirm that you are authorised to use any Payment Methods you provide the details of and authorise us to charge the Payment Method for all fees incurred by you in line with the agreed Charges. You agree to immediately inform us of all changes relating to your card.

12.2 Security Deposit: We may require a security deposit for use of the Services which will be indicated to you on the App.

12.3 Temporary Hold:  We may put a temporary hold for a specified amount on your Payment Method before you begin a trip to verify your Payment Method has the necessary funds to cover the charges incurred for that trip. 

12.4 Usage Fees: You may use the Devices on a per trip basis or as otherwise in accordance with the pricing described in the App. We will charge your agreed payment methods the amount of the fees as agreed by you on the App when you book to start riding.

12.5 Administration Fee: You may be charged the following fees in the circumstances specified below:  

12.5.1 Helmet replacement fee: If you do not return the supplied helmet at the end of your ride, you may be charged a fee of up to £15.

12.5.2 Unauthorised parking fee: For example, if you leave a Device in an area designated in the App as a no parking zone, or leave a Device outside the permitted service zone at the end of your ride, you may be charged a fee of up to £25. 

12.5.3 Unauthorised riding fee: For example, if you ride a Device in an area designated in the App as a no riding zone, you may be charged a fee of up to £25.

12.6 Account in debit: In addition to any amounts due, if your account is in debit for any reason, you may be charged fees that are incidental to our collection of these debit amounts. Such fees or charges may include collection fees, interest (calculated at 8% per annum) or other third-party charges.

12.7 Dispute: If you dispute any charge to your Payment Method, then you must promptly contact us within one month from the end of the month with the disputed charge, and provide to us all trip information that is necessary to identify the disputed charge, such as the date of the trip and the approximate starting and ending times.

13. PROMOTIONAL CODES

13.1 Neuron may, at Neuron’s sole discretion, create promotional codes or coupon codes that may be redeemed for Account credit, or other features or benefits related to the Services, subject to any additional terms that Neuron establishes on a per promotional code basis (“Promo Codes”).

13.2 You agree that Promo Codes:

13.2.1 must be used for the intended audience and purpose, and in a lawful manner;

13.2.2 may not be duplicated, sold or transferred in any manner, or made available to the general public (whether posted to a public form or otherwise), unless expressly permitted by Neuron;

13.2.3 may only be used pursuant to the specific terms that Neuron establishes for such Promo Code;

13.2.4 have no cash value, and are not exchangeable for cash or vouchers or monetary benefit; and

13.2.5 may expire prior to your use in accordance with any terms of the Promo Code (e.g. expiration date).

13.3 Neuron reserves the right to withhold or deduct credits or other features or benefits obtained through the use of Promo Codes by you in the event that Neuron determines or believes that the use or redemption of the Promo Code was in error, fraudulent, illegal, or in violation of the applicable Promo Code terms or these Terms of Service.

14. PASSES

14.1 You may purchase a:

14.1.1 3-day pass;

14.1.2 weekly pass;

14.1.3 monthly pass; and/or

14.1.4 such other pass as may be offered on our website or App from time to time (each a “Pass”), at the price 

14.2 A Pass allows you to have as many rides as you want during the period of the Pass, subject to any daily (or other) limit on the number of aggregate rental minutes detailed under the specific terms of the relevant Pass or on our website or App. Once activated, Passes are non-refundable; unless you have not been able to use the Services due to our suspension or ceasing to provide the Services as further detailed in clause 3. For clarity, this shall not apply if Neuron suspends due to a force majeure event, including any pandemic or epidemic or government direction. Further terms may be made available to you at the time you purchase as Pass. By purchasing and using the Pass you agree and acknowledge that you have read and agreed to those further terms.

14.4 Unless specified otherwise at the time you purchase a Pass, your purchase will auto-renew at the end of its term, on the date and at the amount as indicated on the Ride Pass page of the App, and you will be automatically charged the full amount of the renewed Pass at that time, unless you cancel the renewal before that occurs. You may cancel the renewal at any time on the Ride Pass page of the App, and you may continue to use the Pass until its expiry.

15. INSURANCE AND LOSS

NOTE: Please refer to section 4 of the Riding Rules for information on WHAT TO DO IF THERE IS AN ACCIDENT.

15.1 Your safety and peace of mind is important to us, however any insurance held by Neuron may not necessarily cover you for any injury, harm, damage or loss you may suffer in the event of an accident.  We do however have insurance to cover you in relation to:

15.1.1 Personal accidents while using our Device in the United Kingdom which directly results in your death, permanent total disablement or permanent partial disablement (either immediately or within 1 year of the accident) ; and

15.1.2 Death or bodily injury to any third party or damage to the property of any third party as a result of an accident while you are using our Device in the United kingdom (motor insurance), in each case up to specified limits.

15.2 You may invalidate the insurance if you fail to comply with these Terms of Service or the Riding Rules and be liable for any costs that flow from that.  This may apply in particular (but without limitation) if you ride:

15.2.1 without the necessary driving licence;

15.2.2 when under the age of 18; or

15.2.3 while under the influence of alcohol or other drugs;

15.2.4 without a helmet;

15.2.5 with deliberate recklessness;

15.2.6 with a passenger;

15.2.7 the Device for Commercial use; or

15.2.8 a device not under your account.

You should also give consideration to obtaining your own insurance.

15.3 You acknowledge that any use of the Services that is in breach of these Terms of Service or is otherwise in breach of any local authority, regional authority or government rules may void all insurance, accident or liability coverages (where permitted by law) and makes you responsible for all loss or damage to, or connected with, your use of the Service, to the extent that such loss or damage is connected to such prohibited use.

16. DAMAGED, LOST, OR STOLEN VEHICLES

16.1 Neuron reserves the right to take all necessary actions available to it at law if, in our reasonable opinion, a Device rented by you is determined to have been damaged (fair wear and tear excepted), lost or stolen, including but not limited to:

16.1.1 making a police report against you; and/or

16.1.2 charging your payment method on file; and/or

16.1.3 commencing recovery actions and proceedings against you,

in each case, to hold you liable for: (a) our reasonable costs to repair a vehicle damaged by you to the standard of the Device pre-rental; and/or (b) the full replacement cost of the Device and/or any helmet provided to you to be used with the Device, including (i) outstanding usage charges, (ii) charges and expenses incurred by Neuron in its recovery attempts, and (iii) any other reasonable costs incurred by Neuron in dealing with a lost or stolen Device.

16.2 If a Device is determined to have been damaged, lost or stolen while in your possession, Neuron reserves the right to suspend or terminate your access to the Service. This extends to all accounts that we reasonably suspect to be associated with the offending account.

17.  OUR INTELLECTUAL PROPERTY RIGHTS

17.1 All intellectual property rights subsisting in respect of the Services belong to Neuron or have been lawfully licenced to Neuron for use in connection with the Services. All rights under applicable laws are hereby reserved. You agree not to upload, post, publish, reproduce, transmit, or distribute in any way any component of the App, the Platform, the content on the Platform, or any access to any Service, or create derivative works with respect thereto, except with the prior written consent of Neuron or unless expressly permitted in these Terms of Service. Our App, the Platform, the content on the Platform, and the Services are copyrighted under applicable laws.

17.2 You agree that we are free to use, disclose, adopt, and modify all and any ideas, concepts, knowhow, proposals, suggestions, comments, and other communications and information provided by you to us (the “Feedback”) in connection with the Services and/or your use of the Services without any payment to you. You hereby waive and agree to waive all and any rights and claims for any consideration, fees, royalties, charges, and/or other payments in relation to our use, disclosure, adoption, and/or modification of any or all of your Feedback.

18. LIMITED LIABILITY AND WARRANTY; ASSUMPTION OF RISK AND WAIVER

18.1 PLEASE READ THIS SECTION CAREFULLY SINCE IT LIMITS THE LIABILITY OF NEURON AND ITS PARENTS, SUBSIDIARIES, AFFILIATES, RELATED COMPANIES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, REPRESENTATIVES, PARTNERS, AND LICENSORS (collectively, the “Neuron Entities”). Each of the subsections below only applies up to the maximum extent permitted under applicable law. Nothing in this section is intended to limit any rights you may have which may not be lawfully limited. In particular, nothing in these Terms of Service excludes or limits our liability for death or personal injury arising from our negligence or the negligence of our employees, agents or subcontractors, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by applicable law.

18.2 We will perform the Services with reasonable care and skill. Without prejudice to the foregoing, you acknowledge that while operating the Devices, accidents, personal injury, death and other harm can happen, including as a result of falling, collisions, encountering hidden obstacles and varying terrain and aggravation of existing health conditions. You acknowledge that you have been warned about these possibilities, and that other in respect of  death or personal injury arising from our negligence or the negligence of our employees, agents or subcontractors, you assume risk in relation to your operation of the Devices.

18.3 To the extent permitted by law and subject to clauses 18.1 and 18.2, the entire liability of the Neuron Entities and your exclusive remedy with respect to the Devices and/or services or otherwise, is re-performance of defective services.

18.4 We are however not liable for:

(a) any losses that were not foreseeable to you and us when you agreed to these Terms of Service or when you subsequently used a Device;

(b) any business losses, including loss of profit or loss of business or business interruption;

(c) any loss and/or damage suffered by you as a result of your failure to comply with these Terms of Service or any event outside our control (including any distress, inconvenience, anxiety or loss of enjoyment arising from non-availability of the Devices).

18.5 All information provided on our Services is for your general reference only. We do not accept any responsibility whatsoever in respect of such information. You will exercise and rely solely on your own skill and judgment in use of the Devices and/or Services and in your use and interpretation of any information presented on the Services. You are responsible to ensure that your use of the Devices, Services and any information presented on the Services complies with all applicable legal requirements.

18.6 Without prejudice to the foregoing, if your use of the Devices and/or Services does not proceed to your reasonable satisfaction and/or where applicable you do not receive appropriate responses to such use from us, as set out in these Terms of Service or otherwise, you are advised to contact us via our customer service channels.

19. USE OF THE PLATFORM & APP SERVICES

19.1 We do not guarantee that the Platform or App will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes, and platform in order to access the Platform and the App. The Neuron Entities will not guarantee or assume any responsibility that messages sent through the internet including in connection with the Services will be free from interception, corruption, error, delay, or loss. Therefore, you should use your own virus protection software.

19.2 You may not do any of the following while accessing or using the Platform or App: (i) access, tamper with, or use non-public areas of the Platform or App, Neuron’s computer systems, or the technical delivery systems of Neuron’s providers; (ii) probe, scan, or test the vulnerability of any system or network or breach or circumvent any security or authentication measures; (iii) access or search or attempt to access or search the Services by any means (automated or otherwise) other than through our currently available, published interfaces that are provided by us (and only pursuant to those terms and conditions), (scraping the Services without our prior consent is expressly prohibited); (iv) forge any TCP/IP packet header or any part of the header information in any email or posting, or in any way use the Services to send altered, deceptive, or false source-identifying information; (v) interfere with, or disrupt, (or attempt to do so), the access of any user, host, or network, including, without limitation, sending a virus, trojan, worm, logic bomb, or other material which is malicious or technologically harmful, overloading, flooding, spamming, mail-bombing the Services, or scripting the creation of content in such a manner as to interfere with or create an undue burden on the Services; or (vi) publish or post any material that is offensive to a reasonable person or in breach of any applicable law

19.3 We reserve the right at all times to refuse to provide the Services, to suspend or terminate Accounts, and to reclaim usernames without liability to you in the event that you are in breach of clause 19.2. We also reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to (i) satisfy any applicable law, regulation, legal process, or governmental request (for clarity, we will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them); (ii) enforce the Terms of Service, including investigation of potential violations hereof, (iii) detect, prevent, or otherwise address fraud, security, or technical issues, (iv) respond to user support requests, or (v) protect the rights, property, or safety of Neuron, its users, and the public.

20. LINKING TO US

Subject to us providing our prior written consent, you may link to our Services provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists. We reserve the right to withdraw linking permission without notice.

21. THIRD-PARTY LINKS AND RESOURCES

21.1 The links from the Services may take you to other sites or services and you acknowledge and agree that Neuron has no responsibility for the accuracy or availability of any Information provided by third parties’ services and websites.

21.2 The Services may include advertisements, which may be targeted to information on the Services, queries made through the Services, or other information. The types and extent of advertising by Neuron on the Services are subject to change. In consideration for us granting you access to and use of the Services, you agree that Neuron and its third-party providers and partners may place such advertising on the Services or in connection with the display of Content or information from the Services.

21.3 Links to other websites and services do not constitute an endorsement by us of such websites or services, or the information, products, advertising, or other materials made available by such third parties and your access to such websites and services will be subject to their terms and conditions. Neuron has no responsibility for the accuracy of any information made available through such websites or services.

22. SEVERANCE

The illegality, invalidity, or unenforceability of any provision of these Terms of Service under the law of any jurisdiction will not affect its legality, validity, or enforceability under the laws of any other jurisdiction nor the legality, validity, or enforceability of any other provision.

23. SEVERAL USERS

If there are two or more persons adhering to these Terms of Service as user, their liability under the Terms of Service is joint and several and their rights are joint.

24. WAIVER

No failure or delay by a party to exercise any right or remedy provided under this agreement or by law will constitute a waiver of that or any other right or remedy, nor will it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy will prevent or restrict the further exercise of that or any other right or remedy.

25. YOUR CANCELLATION RIGHTS

25.1 You may end your agreement with us at any time if you have no live rentals for a Device for any reason by deactivating your Accounts and discontinuing your use of the Services, in which case you will only be entitled to a refund of any fees for unused rental periods if paid in advance. You do not need to specifically inform us when you stop using the Services. Please note that you have no right of withdrawal or cancellation during the hire period because the Service provided is the rental of vehicles which is excluded from regulation 28(1)(h) of the Consumer Contracts Regulations.

25.2 In all such cases, any provision of these Terms of Service that expressly or by implication is intended to come into or continue in force on or after termination of this agreement will remain in full force and effect.

26. FORCE MAJEURE

26.1 No party will be in breach of these Terms of Service nor liable for delay in performing, or failure to perform, any of its obligations under these Terms of Service if such delay or failure result from events, circumstances, or causes beyond its reasonable control. In such circumstances, the affected party will be entitled to a reasonable extension of the time for performing such obligations.

26.2 The affected party will use all reasonable endeavours to mitigate the effect of a force majeure event on the performance of its obligations.

26.3 A force majeure event will include such events as an act of God, fire, flood, typhoon, storm, war, riot, civil unrest, act of terrorism, strikes, industrial disputes, outbreak of epidemic or pandemic illness, failure of utility service or transportation, request from a government, change of laws or regulations, or interference from civil or military authorities.

27. ASSIGNMENT

Neuron may assign these Terms of Service, in whole or in part, to any party without giving you prior notice and without your consent. You may not assign any right under these Terms of Service except with, and in strict compliance with any conditions of, the prior written consent of Neuron.

28. GOVERNING LAW AND JURISDICTION

These Terms of Service, their subject matter and their formation are governed by the laws of England and Wales. We both agree to the non-exclusive jurisdiction of the courts of England and Wales, unless you live in Scotland or Northern Ireland in which case you can bring legal proceedings in the Scottish or Northern Irish or English courts as applicable.

Please also note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform available at https://ec.europa.eu/consumers/odr.

29. CONTACT

If you encounter any problem using our Services, or have questions about these Terms of Services, please contact us at:

Neuron Mobility (United Kingdom) Limited.

Email: info@neuron.sg

Websites: www.rideneuron.com ; www.scootsafe.com

Newcastle

• Telephone: +44 191 917 4313
• Email: newcastlesupport@neuron.sg

Slough

• Telephone: +44 1753 981188
• Email:sloughsupport@neuron.sg

Sunderland

• Telephone: +44 191 743 0074
• Email: sunderlandsupport@neuron.sg