Our 750-strong fleet of safety-first e-scooters will be available to ride on the streets of Calgary starting the first week of June. In partnership with the City of Calgary, Neuron e-scooters will provide Calgarians with a safe, convenient and socially-distanced transport option.

Free morning commutes are extended to all riders during the first month of operation from 5am to 9am on weekdays to support the city’s recovery. While the current Covid-19 restrictions are in place, free monthly passes are also available for Public Health workers and Emergency Service staff, redeemable through the app using an applicable work email address. 

Our latest and safest Canadian-spec e-scooters are purpose-built for safety and rental. They are equipped with a range of pioneering safety innovations, including the world’s first app-controlled helmet lock, securing a helmet to every e-scooter in between trips, topple detection, a 911 emergency button, bilingual voice guidance to educate and warn riders on how to ride safely, and a “Follow my Ride” function, and more.

Geofencing technology will control where the e-scooters can be ridden and parked, as well as how fast they can travel in different areas. Each e-scooter will also be fitted with a unique license plate for easy identification and to promote responsible use.

Riders are able to book and use the e-scooters through our app, with trips costing C$1.15 to unlock the e-scooter and 35 cents per minute thereafter. Our frequent users can also purchase Neuron Passes, available in three-day (C$25), weekly (C$33), or monthly (C$89) options. The pass enables users to ride as many times as they want for up to 90 minutes per day, resulting in savings of up to 95%.

Download the Neuron app on App Store or Google Play now!

We are thrilled to be the first rental e-scooter company in Australia and New Zealand to provide riders with third party insurance, the new addition to our insurance suite will mean riders of rental e-scooters will be covered for liability to third parties during their journeys. 

This extended cover will complement our existing AUD $20 million public liability insurance, along with the company’s personal accident insurance, giving riders added peace of mind in case of an incident during their ride. The provision of third party rider liability insurance goes well beyond what is required by law and further demonstrates our commitment to operating in the safest, most responsible, way. 

The introduction of third party cover represents an important step forward for the e-scooter industry in Australia and New Zealand, bringing the level of protection associated with Neuron’s service similar to more traditional transport modes.

This announcement is the latest in a range of safety initiatives for Road Safety Week (17-23 May). The insurance coincides with the launch of a city specific in-app Safe Rider Quiz, that promotes responsible riding and rewards users with a $5 credit towards their next trip. It is also supported by a range of in-person ScootSafe activations in every city that involves ‘Safety Ambassadors’ engaging one-to-one with riders and the general public to educate and highlight the rules and top safety guidelines for riding an e-scooter. 

Learn more about our Ride Insurance.