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Read more about the article Neuron partners with the Australian Road Safety Foundation to further improve e-scooter safety!

Neuron partners with the Australian Road Safety Foundation to further improve e-scooter safety!

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2 December 2020

Neuron partners with the Australian Road Safety Foundation to further improve e-scooter safety!

We are partnering with the Australian Road Safety Foundation (ARSF) to promote best practice for rental e-scooter safety across the country.

2 December 2020

Safety is at the heart of everything we do at Neuron and the ARSF partnership will help us further lead the way in best practice for rental e-scooter safety. The non-profit road safety organisation has been at the heart of accident prevention in Australia since 2010.

As part of the partnership, ARSF will provide us with advice on our safety training materials for e-scooter riders, conduct safety training sessions for Neuron’s staff, and also review and evaluate our e-scooter incident data in Australia so we can continue making our service as safe as possible.

We’re widely regarded as the e-scooter industry’s safety leaders having already introduced a number of innovations to help keep riders safe. These include the world’s first app-controlled helmet lock which secures a helmet to every e-scooter in between trips; topple detection; a 000 emergency button; voice guidance to educate and warn riders on how to ride safely; a “Follow my Ride” function; and, of course, we pioneered the use of geofencing technology to control where e-scooters can be ridden and parked, and how fast they can travel.

ARSF is the perfect partner for Neuron as we work towards a common goal of educating e-scooter riders to keep them safe and reduce accidents as much as possible.

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Continue ReadingNeuron partners with the Australian Road Safety Foundation to further improve e-scooter safety!

Terms of Service and Riding Rules Update

1 December 2020

Terms of Service and Riding Rules Update

As a valued Neuron rider we are excited to tell you about the launch of our first e-bike programme in Darwin, with more cities to come!  Our brand new e-bikes will be available to hire from early December, complementing Neuron’s existing e-scooter programme in the city.

In support of our expanded operations and introduction of e-bikes, we have updated our Terms of Service and Riding Rules (the “Terms”).  This update also includes minor changes to ensure compliance with local laws and regulations.

Here is a summary of the key changes to the Terms:
• An explanation on which Terms apply when using our Services outside of Australia
• Additional Riding Rules for e-bike riders
• Clarity around circumstances entitling you to a refund of fees
• More clarity around how we will notify you of material changes to the Terms
• More clearly setting out possible fees you may be charged
• Clarifying the application of Australian Consumer Law to your use of the Services
• Additional location specific terms applying in each State or Territory

Please click on the links above to learn more about these changes as they apply in your location.  

Passes purchased before the application of these updated Terms continue to be valid.  Enquiries about pass cancellation may be directed to feedback@neuron.sg.

Continue ReadingTerms of Service and Riding Rules Update
Read more about the article Neuron’s new e-bikes will soon be on Darwin’s streets!

Neuron’s new e-bikes will soon be on Darwin’s streets!

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25 November 2020

Neuron’s new e-bikes will soon be on Darwin’s streets!

The e-bikes will complement Neuron’s existing e-scooter programme which has been extended for a further 12 months

25 November 2020

Darwin will soon be home to Neuron’s first ever e-bike programme, with a fleet of 150 e-bikes available to hire across the city from early December. The launch will complement our existing e-scooter scheme which has been extended for a further 12 months with an expanded riding area and 150 additional e-scooters.

The e-bikes will provide Darwinites with another sustainable transport option, especially for longer journeys as riders can travel faster on bike paths, footpaths, and low-speed roads. The e-bike riding area will launch with over 30 convenient incentivised parking stations and an initial 15 square kilometers operating zone, which incorporates the CBD, The Gardens, Stuart Park, Parap, East Point and Fannie Bay.

Similar to our e-scooters, many pioneering safety features will be carried over to our e-bikes including: our app-controlled helmet lock, a 000 emergency button, voice guidance, topple detection and a “Follow my Ride” function. Geofencing technology will also control where they can be ridden, parked and how fast they can travel in certain areas. 

Users will be able to conveniently choose between both transport modes for the same price depending on their preference and types of journey through our user-friendly app. 

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Continue ReadingNeuron’s new e-bikes will soon be on Darwin’s streets!
Read more about the article Neuron e-scooters have arrived in Townsville!

Neuron e-scooters have arrived in Townsville!

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25 September 2020

Neuron e-scooters have arrived in Townsville!

We are bringing our distinctive orange e-scooters to North Queensland

25 September 2020

Neuron’s N3 e-scooters will soon hit the streets of Townsville starting 26 September! The 250-strong fleet will be available to ride in the CBD and The Strand areas, providing a convenient, cost-effective and socially-distanced way to travel in the city. 

Townsville riders will benefit from Neuron’s latest N3 e-scooters which have been purpose-built for safety and renting. They will launch with a range of world-first safety features and pioneering innovations including: our app-controlled helmet lock, geofencing control, a 000 emergency button, voice guidance, topple detection and a “Follow my Ride” function.

New riders can download our user-friendly app, from the App Store or Google Play and set it up in a matter of minutes. A solo trip will cost AU$1 to unlock the e-scooter and then 38 cents per minute. 

Our subscription service, Neuron Passes, is also available for frequent riders in three-day (AU$25), weekly (AU$33), or monthly (AU$89) options. Users can ride to their hearts’ content for up to 90 minutes per day for an affordable price, generating savings of up to 90%.

We’re really excited to see you soon on Townsville streets!

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Continue ReadingNeuron e-scooters have arrived in Townsville!
Read more about the article E-scooters have landed in Canberra!

E-scooters have landed in Canberra!

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18 September 2020

E-scooters have landed in Canberra!

Our distinctive orange e-scooters are now available to ride in the Australian capital

18 September 2020

The 750-strong fleet is hitting the streets from 19 Sep 2020, offering riders a safe, convenient and socially-distanced way to travel. They are available to ride across the city including Inner North, Inner South and Belconnen.

Canberra riders will benefit from Neuron’s latest N3 e-scooters which have been purpose-built for safety and renting. They are equipped with a range of world-first safety features and pioneering innovations including: our app-controlled helmet lock, geofencing control, a 000 emergency button, voice guidance, topple detection and a “Follow my Ride” function.

We have also implemented cutting-edge anti-viral measures to keep e-scooters clean and safeguard riders amid COVID-19. Our sanitisation teams will be working around the clock to keep e-scooters germ-free, using hospital-grade disinfectant, approved by The Australian Therapeutic Goods Administration (TGA), to kill a broad range of bacteria and viruses including COVID-19. 

New riders can download our user-friendly app, from the App Store or Google Play and set it up in a matter of minutes. A solo trip will cost AU$1 to unlock the e-scooter and then 38 cents per minute. Our subscription service, Neuron Passes, is also available for frequent riders in three-day (AU$25), weekly (AU$33), or monthly (AU$89) options. Users can ride to their hearts’ content for up to 90 minutes per day for an affordable price, generating savings of up to 90%.

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Continue ReadingE-scooters have landed in Canberra!