Riding Rules, Queensland

Last updated 7 November 2024

Neuron sets localised Riding Rules to protect the safety of our Users and the general public.  It is important to familiarise yourself with these Rules every time you ride. Failure to comply with these Riding Rules can result in a suspension or termination of your account. 

These Riding Rules apply to your access and use of our electric motorised standing kick scooters and power assisted bicycles (each a “vehicle” and collectively the “vehicles”).

You must always abide by all applicable road rules, parking requirements, service period restrictions, and any other relevant laws, regulations or restrictions imposed by relevant authorities or by Neuron.

1. RESPONSIBLE RIDING

1.1 To ride our vehicles you must:

1.1.1 be at least 16 years of age and, if under 18 or the age of majority in your State or Territory, have the consent of a parent or legal guardian;

1.1.2 be in good health and not have any existing physical, mental, medical or other condition that may impair your ability to safely operate the vehicles;

1.1.3 not be under the influence of alcohol, controlled substances, drugs, medication, or any other substance that may impair your ability to operate the vehicle safely; 

1.1.4 be the only rider (never allow someone else to ride your vehicle);

1.1.5 not carry passengers, including adults, children, infants (in baby carriers or otherwise), animals including pets and service animals etc.;

1.1.6 keep under the weight limit of 120kg for bicycle use and 140kg for scooter use (total weight, i.e. rider and cargo);

1.1.7 not be carrying items weighing more than 10kg in total and/or items that may impede your ability to safely operate the vehicle, including but not limited to bulky, oversized or imbalanced items;

1.1.8 not use any phone, tablet, laptop, smartwatch, music player, or mobile electronic device, headphones, earphones or any device  that might distract you while riding;

1.1.9 not ride in adverse weather conditions, including but not limited to heavy rain, lightning storms, monsoons, windy conditions, typhoons, hurricanes, cyclones, tropical storms, flooding, storm surges, haze, fog, smog, dust storms, reduced visibility conditions, hail, heavy snow, and icy conditions;

1.1.10 not use the vehicle for racing, tricks, stunts, or in any other manner other than for personal transport; 

1.1.11 do not ride in a dangerous or reckless manner, stay vigilant, keep a lookout for hazards and other road or path users, and do not cause a nuisance, distraction or inconvenience to other road or path users; and

1.1.12 ride in a safe and respectful manner, keep a safe distance, be considerate of other road or path users, specifically pedestrians and ride at a speed that does not put yourself or others at risk.

2. STARTING AND ENDING A TRIP

2.1 Before starting a trip:

2.1.1 inspect the vehicle for defects;

2.1.2 test the brakes, (both mechanical and electric), lights, horn, throttle, pedals and chain (for bicycle) are in working order;

2.1.3 wear a helmet (whether provided by Neuron or otherwise) and other personal protective equipment as necessary and as mandated in your jurisdiction; 

2.1.4 ensure that you can adopt a safe and comfortable riding position on the vehicle (e.g. always have both hands on the handlebars to ensure proper control of the vehicle and always sit facing forward, not in any other positions); and

Do not use the vehicle if it does not pass the above tests, or is otherwise unsuitable for operation.

2.2 When ending a trip:

2.2.1 return the vehicle in the same condition as when you started the trip, normal wear and tear permitting;

2.2.2 deploy the kickstand and park in an upright position on steady ground; and

2.2.3 If you used a helmet provided by Neuron for the trip:

(a) for a vehicle equipped with a helmet lock, return the helmet to the locking mechanism fitted to the vehicle and make sure it is locked securely (if this is not done you may be charged a replacement fee when you end your trip, as further set out in the Neuron Terms of Service); or

(b) for a vehicle not equipped with an operational helmet lock, clip the helmet to the vehicle’s handlebars using the helmet strap and notify Neuron of the faulty locking mechanism.

2.3 When parking:

2.3.1 park only in the designated parking areas indicated in the Neuron app;

2.3.2 park the vehicle upright in a safe and responsible way, having regard for other path users;

2.3.3 park kerbside away from the building line in alignment with any existing street furniture, on wide footpaths and low pedestrian locations where possible;

2.3.4 do not park the vehicle:

(a) in a group of more than 5 vehicles;

(b) on roads, outside the service area or in any designated no-parking zones indicated in the Neuron app;

(c) in restricted public areas, dedicated paved pedestrian footpaths, or in the pedestrian zone of a public footpath or pathway, maintaining a 2 metre pedestrian clearance or full width of the paved footpath if there is no concrete verge;

(d) within 3 metres from a bus zone (including bus stop furniture and waiting areas); 

(e) within 1.5 metres from:

i)  tactile ground surface indicators;

ii) access points and emergency exits;

iii) footpath dining and other other commercial activities on the footpath;

iv) taxi zones, loading zones and school zones;

v) Australia Post Mailboxes;

vi) pedestrian crossings; 

vii) parking meters;

viii) kerb ramps; and

ix) any other street furniture elements.

(f) within 5 metres from any free-standing or illuminated advertising signs, including at bus stops;

(g) where it may pose a safety hazard, or cause an obstruction, including interfering with access to common corridors, doorways, entrances, fire and emergency infrastructure, stairways, inspection holes and chambers, on-site fuel fill points, paths, public servicing and maintenance work, pedestrian access generally or access to amenities etc.;

(h) within restricted access private areas which will prevent other users from accessing the vehicle (e.g. within a condominium compound, within a commercial property, within a school compound, inside a residential property); and

(i) do not park the vehicle where doing so would be in breach of applicable traffic rules, and any other relevant laws and regulations (federal, state, local or otherwise).

3. DURING A TRIP

While riding in Queensland, observe the following:

3.1 For scooters:

3.1.1 you must:

a) ride on paths wherever possible;

b) keep left of oncoming bicycles and other personal mobility devices; and

c) only use the bicycle side of a shared path.

3.1.2 you may: 

a) ride up to 12km/h on footpaths and shared paths, unless otherwise signed;

b) ride up to 25km/h on bike lanes, local streets and bike lanes on roads with a speed limit of 50km/h or less, and on road-bike lanes that are physically separated; and

c) stay on your scooter to cross a road at a designated crossing.

3.1.3 you must not:

(a) in the Brisbane CBD, ride on main roads or any streets ; 

(b) in Yeppoon, ride at a speed greater than 10km/hr at designated high traffic areas and/or where traffic infrastructure is narrow or constrained; and

(c) ride past a personal mobility devices prohibited sign or enter an area where scooters (or personal mobility devices) are prohibited.

3.2 For bicycles:

3.2.1 you must:

a) ride in bicycle lanes where available unless it is impracticable to do so; and

b) always give hand signals when preparing to turn right, diverge right, or when changing lanes to the right.

3.2.2 you may:

(a) ride on roads, bicycle paths, footpaths, shared paths except where bicycles are prohibited; and

(b) ride on tram lanes, transit lanes, bus lanes, and segregated bikeways provided they are 50km/h or less (however you should not obstruct a bus and should maintain a safe distance from buses).

3.2.3 you must not ride in any area where bicycles are prohibited.

3.3 For any vehicle:

3.3.1 you must always:

a) give way to pedestrians on paths and crossings; and

b) keep as far left on the road as is safely possible;

3.3.2 you may ride two abreast but not more than 1.5 metres apart;

3.3.3 you must not:

a) be towed or hold onto a moving vehicle; or

b) ride within 2 metres of the back of a moving motor vehicle for more than 200 metres; 

3.3.4 stick to paved surfaces at all times—do not go on grass, broken ground or other soft surfaces;

3.3.5 when at a crossing or intersection, slow down, be prepared to stop and look for on-coming traffic or pedestrians before proceeding; 

3.3.6 keep a lookout for and observe traffic signs, signals and local speed limits;

3.3.7 ensure that you have adequate visibility at all times, and can be seen by fellow road users, use the on-board lights when necessary; and

3.3.8 stop riding immediately if the vehicle malfunctions, the battery level is low, or the vehicle cannot be ridden safely.

4. WHAT TO DO IF THERE IS AN ACCIDENT

4.1 If any third parties are involved, then you must NOT RIDE AWAY from the scene. 

4.2 You must stop if any property has been damaged or if anyone is injured and provide your name and address and any insurance details to anyone who needs it. 

4.3 Similarly, you should ask any other party who is involved for a name, address, and their insurance details.

4.4 As soon as reasonably possible after any accident you should tell us here or through the Help or feedback functions in our App. 

4.5 We may ask a number of questions about the accident, such as when, where, and how it happened, and whether any third parties were involved. 

4.6 You should not admit any fault or make any offers or promises etc. to any third party that was involved at any time without speaking to us or the insurance company first. 

4.7 Information on Ride Insurance can be found on the Neuron App and here.

5. OTHER RESTRICTIONS

5.1 Do not retain the vehicle in your possession after a trip. This includes keeping the vehicle within your property.

5.2 Do not fail to pay usage or other fees and charges as they become due.

5.3 Do not transport the vehicle other than by riding it, including on public transport.

5.4 Do not ride or transport the vehicle outside of the designated riding areas.

5.5 Do not prevent or obstruct other users from using the vehicle after completing a ride (e.g. by locking the vehicle with an external device).

5.6 Do not modify, disassemble, remove components, or otherwise tamper with the vehicle in any way.

5.7 Do not retain possession of personal protective equipment provided by Neuron, including helmets, after completing a ride. Attach these to the vehicle for use by the next rider (see also 2.2 When ending a trip) 

5.8 Do not use the vehicle for commercial activities or purposes (e.g. courier, food delivery, promotional activities, rideshare) without Neuron’s prior written consent.